Shipping policy

At shoprestora.com, we are committed to delivering your order as quickly and efficiently as possible. Please review the shipping information below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days.

After processing, orders are shipped and typically delivered within 4–10 business days, depending on your location and carrier availability.

Orders are not processed, shipped, or delivered on weekends or holidays.

During high-volume periods (such as holidays or promotions), processing and delivery times may be slightly extended.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already been processed or shipped, shoprestora.com cannot guarantee changes or replacements.

If you notice an error in your shipping address, please contact us immediately at support@shoprestora.com.

Undeliverable Packages

Packages returned to us due to incorrect or incomplete addresses, refusal of delivery, or failure to claim the package may be subject to:

A restocking fee, or
A reshipping fee

at our discretion.

Lost, Stolen, or Delayed Packages

shoprestora.com is not responsible for lost or stolen packages once the shipment has been marked as delivered by the carrier.

If your tracking information shows delivery but you have not received your package, we recommend:

Checking with neighbors or household members
Contacting the shipping carrier
Contacting your local post office

We will do our best to assist you in locating the shipment.

Shipping Delays

While we strive to meet all delivery estimates, delivery times are not guaranteed and may be affected by factors outside our control, including:

Carrier delays
Customs processing
Weather disruptions
High seasonal demand

Out-of-Stock Items

In the rare event that an item becomes temporarily out of stock, we may:

Ship the remaining items first, or
Hold the order until all items are available

If the delay is significant, we will contact you with available options.

Import Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer.

Returns

We accept returns within 30 days of delivery.

Returned items must be unused, unopened, and in their original packaging. Customers may be responsible for return shipping costs unless the item arrives damaged or defective.